At Twista, we understand that plans can change, and we strive to make our cancellation policy as flexible and transparent as possible. Please review our cancellation policy to understand the terms and conditions that apply.
1. Order Cancellation
Before Preparation: Orders can be canceled free of charge if done within 15 minutes of placing the order. To cancel, please contact our customer service team immediately at 01070322888.
After Preparation: Once the preparation of your order has begun, cancellations cannot be guaranteed. In such cases, you may be subject to a cancellation fee.
2. Refunds for Canceled Orders
Before Preparation: Full refunds will be issued for orders canceled within 15 minutes of placement.
After Preparation: Refunds for orders canceled after preparation has started are handled on a case-by-case basis and may be subject to a partial refund.
3. Delivery Cancellations
During Delivery: If you wish to cancel your order while it is out for delivery, please contact our delivery team as soon as possible at 01070322888. You may incur a cancellation fee if the delivery is already in progress.
Failed Deliveries: If the delivery fails due to incorrect address details or other issues beyond our control, you will be charged for the order.
4. Subscription Cancellations
For subscriptions, you can cancel your subscription at any time by contacting our customer service team at 01070322888. Cancellations will be effective at the end of the current billing cycle.
5. Contact Us
If you have any questions about our cancellation policy or need assistance with a cancellation request, please reach out to our customer service team at 01070322888.
